Reference

How jw8 Handles Your Account and Data

Our legal framework sets out what we collect, how we use it, and what you can do about it — from data access requests to cookie preferences and…

Privacy PolicyTerms of UseCookie PolicyAccount RightsData Requests
jw8 How jw8 Handles Your Account and Data
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

For formal legal queries, data requests, or policy clarifications, we have three direct contact paths. Each is monitored and routed to the correct team so your query reaches the right person without delay.

Team online

Email Legal Team

Send written legal queries, data access requests or account closure notices to our legal address. We acknowledge receipt within two working days and respond fully within fourteen calendar days of receiving your request.

Live Chat Support

Our chat support operates around the clock and can triage legal and policy questions, connect you with the compliance desk, or log a formal data request on your behalf during sessions. Available in English for Indian accounts.

Help Centre Portal

The help centre portal lets you submit a structured legal enquiry form, track its status, and download copies of your transaction history for UPI, Paytm or PhonePe payments — all from a single logged-in dashboard.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at jw8

We apply layered security practices across every account — from the way we store your details to how we handle withdrawal verification.

Data Encryption

All personal data and payment records — including UPI reference IDs and Paytm transaction tokens — are encrypted at rest…

Cookie Controls

We use functional, analytics and preference cookies. You can manage or withdraw consent for non-essential cookies at any time through…

Account Security

Two-factor authentication is available on all accounts and strongly encouraged.

Data Retention

We retain account registration data and transaction records for the period required by applicable law in your jurisdiction.

Who Holds Your Data

jw8 is the data controller for all personal information collected during account registration and gameplay.

Requesting Changes

You have the right to access, correct or request deletion of your personal data at any time.

Common Legal and Policy Questions

These answers cover the most frequently raised points about your rights, our data practices, and how to manage your account legally. If your question is not here, the help centre portal or legal email address will get you a formal response.

Submit a data access request through the help centre portal while logged into your account. We will verify your identity, then send a structured data export covering registration details, transaction logs for UPI, Paytm and PhonePe, and session records within fourteen days.

Yes. Submit a deletion request through the help centre portal or email the legal team. Data required by law for a mandatory retention period cannot be deleted early, but all other personal records will be removed once identity verification is complete.

Payment processors handling UPI, Paytm and PhonePe transactions receive only the minimum data needed to clear a payment. We do not share your full payment credentials or account balance with game studios or advertising partners at any point.

Minor corrections — display name, contact email — can be made directly in account settings. Changes to identity documents or date of birth require a data amendment request to the legal team, along with supporting documentation, to maintain accurate KYC records.

Access depends entirely on local law in your state or jurisdiction. Where local law permits online gaming, you may open an account. We do not override or interpret your local regulations on your behalf — please verify your own eligibility before proceeding.

We review our terms and privacy policy periodically. When material changes are made, we display a notice on the platform and update the effective date at the top of the relevant document. Continued use after that date constitutes acceptance of the updated version.

We set functional cookies for login and session management, analytics cookies for aggregate traffic reporting, and preference cookies for your language and display settings. Non-essential cookies can be turned off in the cookie preference panel inside your account settings at any time.