Reference

How jw8 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data jw8 collects when you open an account, how we use it, and the rights you hold over it.

No data sold to third partiesEncrypted account storageData access requests honouredIndia-aware data handlingClear retention timelines

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What Data We Collect and Why

jw8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on jw8, we collect the details you provide — name, email address, date of birth, and payment identifiers such as your UPI handle, Paytm registered mobile number, or PhonePe linked account. We also record technical data such as device type, IP

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address and session timestamps to keep your account secure and to ensure services operate correctly. This data is used solely to process your transactions, verify your identity as required by applicable law, and deliver account-level communications. We do not share identifiable data with advertisers. Any processing
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of your data is carried out only where local law in India permits such activity, and eligibility for our services depends entirely on the laws applicable in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern about how your information has been handled, our privacy team is reachable through the channels below. We aim to respond to all data-related queries within five working days, and we keep a written record of every request so nothing falls through the gaps.

Team online

Email Privacy Team

Send a written request to our dedicated privacy address. Include your registered email and a brief description of your query so we can match it to your account and respond accurately within five working days.

Live Chat Support

Open the live chat window on jw8 and select the Privacy or Account Data topic. A support agent will log your request and escalate it to our data team if it cannot be resolved in the session.

Help Centre Ticket

Submit a formal ticket through the Help Centre under the Data and Privacy category. Tickets are tracked with a reference number, so you can follow up at any time and we can trace the status of your request end to end.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Keeping your personal data secure is a core part of how jw8 operates. We apply encryption, access controls and regular security checks across every system that stores or…

Encrypted Data Storage

All personal data — including your UPI handle, Paytm mobile number and account credentials — is stored using AES-256 encryption.

Cookie Policy

We use functional cookies to keep you logged in and preference cookies to remember your language and account settings.

Account Security Controls

Two-factor authentication is available on every account. We recommend enabling it via your registered mobile number linked to PhonePe or…

Data Retention Schedule

Account data is retained for as long as your account remains active and for a period after closure as required…

Who Can Access Your Data

Data access inside jw8 is role-based. Customer support agents see only what they need to resolve your query.

Requesting Changes or Deletion

You have the right to request correction of inaccurate data or deletion of your account record.

Frequently Asked Privacy Policy Questions

The questions below cover the data rights and privacy topics that account holders ask us about most often. If your question is not listed here, reach out through the Help Centre and our privacy team will give you a direct written answer that is specific to your account.

We collect your name, email address, date of birth, and payment identifiers such as your UPI handle or Paytm mobile number. We also log device and session data to secure your account against unauthorised access and to process transactions correctly.

We do not sell your data to advertisers or marketing companies. We may share data with payment processors like UPI or Paytm networks strictly to complete your transactions, and with identity verification partners where required by applicable Indian law.

Submit a data access request through the Help Centre under the Data and Privacy category, or email our privacy team directly. We will confirm receipt within 48 hours and deliver a copy of your data within 30 days of verifying your identity.

Yes. You may request deletion of your account data at any time. We will complete the deletion within 30 days unless we are required by Indian financial regulations to retain certain transaction records for a defined period, in which case we will explain the reason clearly.

We retain account records for the minimum period required under applicable Indian regulations following account closure. Payment transaction references linked to UPI, Paytm or PhonePe are kept only for the legally required duration, then securely and permanently deleted.

We use functional cookies to maintain your session and preference cookies for language and display settings. Analytics cookies are optional. You can manage or withdraw consent for non-essential cookies at any time from the cookie preference panel inside your account settings.

Log in and visit the Account Settings page to correct basic details. For identity documents or payment-linked data such as your registered Paytm number, submit a correction request through the Help Centre and our data team will process it within five working days.

How jw8 Handles Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat Support

Help Centre Ticket

How We Protect and Manage Your Account Data

Encrypted Data Storage

Cookie Policy

Account Security Controls

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Frequently Asked Privacy Policy Questions

01 What personal data does jw8 collect when I open an account?

02 Does jw8 share my data with third parties?

03 How can I request a copy of the data jw8 holds about me?

04 Can I ask jw8 to delete my personal data?

05 How long does jw8 keep my data after I close my account?

06 What cookies does jw8 use and can I control them?

07 How do I update incorrect data on my jw8 account?

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